Frequently Asked Questions

Here are the questions we get asked the most.

Orders & Shipping

All of our orders are processed and shipped with in 1-3 business days (almost always 1 business day).

After your order is shipped you can expect it to be at your house within 5-9 business days with our standard shipping OR 3-7 business days with our express shipping.

You’ll receive an email with a tracking code that allows you to track your order anytime from our dedicated tracking page.

If you don’t receive your tracking number within 5 days of placing your order, please reach out to us.

Sometimes couriers mark deliveries early or leave packages in hidden locations. Please double-check around your property and with neighbors. If you still can’t locate your package after 48 hours, contact us so we can help investigate.

Please contact us immediately with the correct address. If the order hasn’t shipped yet, we’ll update it. If it’s already dispatched, you’ll need to contact the carrier directly.

Some shipping carriers may take 2-5 business days to update tracking information.

If it has been more than 5 business days and there is still no update, please contact our support team for assistance.

Returns & Refunds

Every order and every product comes with our 60-Day Feel-Better or Money-Back Guarantee. This means that if after consistent use of our devices, you still don't feel any noticeable relief, just contact us and get your money-back guaranteed.

More info here on our refund policy page.

Return shipping costs are the responsibility of the customer, but we make the process simple and low-cost by using our US-based return center. Our support team will provide the correct return address and help you through each step.

Damaged or Incorrect Items

If your order arrives defective or we send the wrong item, you won’t need to return anything. Just let us know, and we’ll send a free replacement right away.

If your item is defective or not working as intended, please contact us with details and, if possible, a short video showing the issue. We will arrange a free replacement.

Yes, as long as you have used it consistently for the intended purpose and are requesting a refund under our performance guarantee.

Once you return your product, we'll verify that we received your package, and we'll immediately issue your refund.

*Refunds can take up to 2-7 business days to reach your bank account. Please rest assured your refund is on its way and do not file a dispute.*

In order for us to deliver your items as fast as possible, our fulfillment team usually ships orders almost immediately.

If you need to make changes please contact us within 2 hours.

Once an order is processed, we can no longer guarantee any changes or cancellations.

No worries at all, we can help you fix this quickly.

If you placed a duplicate order by mistake, just reach out to our support team with your order number. We’ll take care of it right away.

If the second device hasn’t shipped yet, we’ll cancel it for you immediately and issue a full refund (although it is likely it was already shipped out).

If it already shipped, that’s okay too. You can return the extra device through our US-based return center, which keeps return shipping simple and low-cost. Once it arrives, we’ll process your refund which should arrive within 2-7 business days.

Product Use & Troubleshooting

Most people start with about 20 minutes per day. A snug, comfortable fit works best, no need to overtighten.

Every order comes with our Extension Strap, which allows the Restore Belt to comfortably fit waists up to 53".

Simply attach the Extension Strap to one of the Restore Belt's straps and it should fit perfect.

Tighten the straps a little at a time until you feel gentle, steady support. Small adjustments usually make a big difference.

Yes, but we recommend not exceeding 1 hour per session to avoid overstimulation.

Need more help?

Click the button below to contact us or email us at support@irries.com

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